PLEASE NOTE: We have separate polices for General Needs and Housing with Support applications – both are below.


General Needs Applicants

Introduction

CTHA is a housing association, that owns and manages accommodation for people on low incomes in south Hertfordshire, and the London Borough of Barnet.  In all properties with shared facilities “accommodation” refers to a single room for sole occupation, usually with access to a shared bathroom, WC and kitchen.

Key Principles

CTHA will:

  • Act fairly, openly and accountably in managing all applications for accommodation
  • Aim at all times to allocate accommodation according to priority of need
  • In accommodation with shared facilities, aim to place applicants in accommodation that is suitable for their needs while balancing the needs of existing residents
  • Accept applications from local authorities, statutory agencies and directly from applicants
  • Require all applicants to complete an application form and sign a declaration that they have no known personal needs or behaviours that may prevent them from sustaining a tenancy
  • During any calendar year CTHA will aim to reserve 20% of allocations for transfers within its own housing stock
  • By transfer, exchange, through new allocations and through regular review, make the best use of the accommodation that it manages
  • Publish data on its company website about how properties were allocated on an annual basis

Objectives of this policy

The objectives of this policy are to:

  • Offer choice to residents, giving preference to those in priority need
  • Create sustainable tenures and contribute to the development of stable communities by effectively and responsibly letting homes
  • Make the process of letting our properties as efficient and transparent as possible
  • Enable mobility for residents by facilitating transfers and exchanges and promoting the use of independently managed exchange programmes

Eligibility

To be offered accommodation with CTHA, applicants must:

  • have a housing need
  • be over 18 years of age 
  • have a right to reside in the UK   
  • not own their home or their own residential accommodation elsewhere
  • not hold another tenancy elsewhere
  • not currently be serving a custodial sentence
  • have no convictions that are “unspent” for offences involving assault, sexual assault, offences against vulnerable people, acts of terrorism, or the use of or the dealing of illegal substances 
  • have not been previously evicted for breach of tenancy from another landlord
  • not be known to have a history of anti social behaviour or other behaviours (e.g. hoarding) that may create a breach of CTHA’s tenancy conditions
  • have no outstanding debts to CTHA (rent arrears, rechargeable repairs, or other debt)
  • We will let our homes to: 
  • people nominated by their local authority
  • people nominated under local choice-based lettings arrangements
  • people referred to us by partner agencies
  • people who are registered on CTHA’s own housing list
  • people who are the subject of a nomination from a local authority 

Priority Groups

All accommodation is allocated according to relative priority need, with the 4 priority groups being:

Group A:  applicants nominated by a local authority, or partner agency, where the applicant is homeless or threatened with homelessness, or has a medical condition that makes their current accommodation unsuitable for their needs 

Group B:  applicants nominated by a local authority, where there is a choice based lettings policy in place, and CTHA have confirmed that they wish to be part of this arrangement

Group C: applicants that have registered on CTHA’s housing list, where their current accommodation is unsuitable for their needs, and this has been confirmed by a medical practitioner, social worker, or O.T.

Group D: existing CTHA tenants, who have registered to transfer to another property, or CTHA believes it would be beneficial to the applicant and to CTHA to approve a move on management grounds. Management transfers will only be authorised when approval has been given by the Chief Executive 

Where CTHA has received financial or other support in kind from a local authority to acquire or develop property, CTHA will enter into a nominations agreement to house applicants referred by  the local authority.  Applicants must meet CTHA’s eligibility criteria, and if it is not possible to house an applicant directly as part of the acquisition/development, CTHA will commit to making an offer of suitable alternative accommodation within an agreed time period.

At any time, CTHA reserves the right to refuse to accept an application for accommodation, or a request to transfer. Where these circumstances apply the applicant will be given the reasons for the decision.

CTHA also reserves the right, at any time, to override normal allocations procedures where there is a need to deal with an issue of low demand, to respond to an urgent housing management issue or to an emergency. 

This policy will be reviewed by the Board during 2019.

Housing with Support

Introduction

In Autumn 2016, CTHA refined the definition of the client groups that it will accept applications for accommodation from. CTHA will provide accommodation for people who can live independently with support.

We recognise that support needs of residents may change over time, and to manage this, all applicants for accommodation will be required to undergo a needs assessment at the time they apply for accommodation with CTHA prior to an offer of accommodation being made; and thereafter, on an annual basis, or where there has been a change in circumstances which necessitates an assessment.

This policy document is for accommodation where support services are provided by CTHA and where support is delivered by an external support provider. In all properties with shared facilities  “accommodation” refers to a single room for sole occupation, usually with access to a shared bathroom, WC and kitchen.

Key Principles

CTHA will:

Act fairly, openly, and accountably in managing all applications for accommodation

Aim at all times to allocate accommodation according to priority of need

In accommodation with shared facilities, will aim to place applicants in accommodation that is suitable for their needs while balancing the needs of existing residents   

Accept applications from local authorities, statutory agencies and directly from applicants

Require all applicants to complete an application form and sign a declaration that they have no known personal needs or behaviours that may prevent them from sustaining a tenancy

During any calendar year CTHA will aim to reserve 20% of allocations for transfers within its own housing stock

By transfer, exchange, through new allocations and through regular review, make the best use of the accommodation that it manages

Publish data on its company website about how properties were allocated on an annual basis      

Objectives of this policy

The objectives of this policy are to:

  • Meet local housing need and prevent homelessness by working in partnership with local authorities and other agencies
  • Offer choice to residents, giving preference to those in priority need
  • Create sustainable tenures and contribute to the development of stable communities by effectively and responsibly letting homes
  • Make the process of letting our properties as efficient and transparent as possible
  • Enable mobility for residents by facilitating transfers and exchanges and promoting the use of independently managed exchange programmes

Eligibility

To be offered accommodation with CTHA, applicants must:

  • have a housing need
  • be over 18 years of age 
  • have a right to reside in the UK 
  • have confirmation that an appropriate support package will be in place before a tenancy is offered    
  • not own their home or their own residential accommodation elsewhere
  • not hold another tenancy elsewhere
  • not currently be serving a custodial sentence
  • have no convictions that are “unspent” for offences involving assault, sexual assault, offences against vulnerable people, acts of terrorism, or the use of or the dealing of illegal substances 
  • have not been previously evicted for breach of tenancy from another landlord
  • not be known to have a condition or behaviours (e.g. hoarding) that may create a breach of CTHA’s tenancy conditions
  • have no outstanding debts to CTHA (rent arrears, rechargeable repairs, or other debt)
  • be able to demonstrate that they can sustain a tenancy, with support 

We will let our homes to: 

  • people nominated by their local authority
  • people nominated under local choice-based lettings arrangements
  • people referred to us by partner agencies
  • people who are registered on CTHA’s own housing list
  • people who are the subject of a nomination from a local authority 

Priority Groups

All accommodation is allocated according to relative priority need, with the 4 priority groups being:

Group A:  applicants nominated by a local authority, or partner agency, where the applicant is homeless or threatened with homelessness, or has a medical condition that makes their current accommodation unsuitable for their needs 

Group B:  applicants nominated by a local authority, where there is a choice based lettings policy in place, and CTHA have confirmed that they wish to be part of this arrangement

Group C: applicants that have registered on CTHA’s housing list, where their current accommodation is unsuitable for their needs, and this has been confirmed by a medical practitioner, social worker or O.T.

Group D: existing CTHA residents who have registered to transfer to another property, or CTHA believes it would be beneficial to the applicant and to CTHA to approve a move on management grounds. Management transfers will only be authorised when approval has been given by the Chief Executive 

Where CTHA has received financial or other support in kind from a local authority to acquire or develop property, CTHA will enter into a nominations agreement to house applicants referred by the local authority.  Applicants must meet CTHA’s eligibility criteria, and if it is not possible to house an applicant directly as part of the acquisition/development, CTHA will commit to making an offer of suitable alternative accommodation within an agreed time period.

At any time CTHA reserves the right to refuse to accept an application for accommodation or a request to transfer. Where these circumstances apply the applicant will be given the reasons for the decision.

CTHA also reserves the right, at any time, to override normal allocations procedures where there is a need to deal with an issue of low demand, or to respond to an urgent housing management issue or to an emergency. 

This policy was approved by the Board in April 2017, and will be reviewed during 2019.